FAQ

Online casino bonuses can be given to players for various reasons. Most often, they are given to the newly registered players, to the most active players. Bonuses can also be claimed regularly by all casino players. All bonuses have to be claimed in the account.

For more information on how bonuses work, check out the Online Casino Bonus Guide. To see which bonuses are available on Bob Casino, check out our Online Casino Bonuses page.

Online casino bonuses include extra money added to your balance and/or free spins for specific slot games or casino games. Bob Casino offers a sign-up bonus for new players, First, Second and Third deposit bonuses, as well as regular promotions and a high-roller bonus.

Bonus amounts depend on promotion terms and all players have to meet wagering requirements before they can cash them out.

Your withdrawal could have been canceled due to incorrect account details, rejected documents, duplicate accounts, Bob Casino Terms & Conditions violations or Bonus Terms violations, as well as exceeding daily, weekly or monthly withdrawal limits.

In order to play with real money at Bob Casino, you would need to deposit the funds to your account balance. After that, you can play casino games for money straight away. Any winnings that you make during the games will be credited to your account, from which you can request a withdrawal.

Licensed and registered online casinos such as Bob Casino are best to play in due to time efficiency, availability and safety. You can play on the go from a mobile device or at home on PC, without having to spend time and money to find a land-based casino. 

Moreover, Bob Casino ensures that your data is secured and your own safety and privacy are not compromised. In land-based casinos, however, such risks cannot be eliminated. Additionally, Responsible Gambling policies are strictly followed for the benefit of the users. 

Registering an account on Bob Casino is easy! Simply click the ‘Sign Up’ button, fill in all the required information and verify your email. Once your account has been verified, you will be able to deposit funds and play online. Please note that some countries might not have access to Bob Casino. For more information, check out our Terms & Service.

The best online slots to play are those that payout more and have higher RTP percentage. Some of the best games at Bob Casino include Book of Aztec, Starburst and Dead or Alive 2 among others. These slots are known for their big payouts and jackpots, as well as the quality of graphics.

All casino games including online slots, live dealer games and table games at Bob Casino are legitimate and adhere to fair play. Fair play is as important to us as establishing a trustworthy and longstanding relationship with every client. That is why most of the games that we offer are provably fair, which means all game results are untampered with and can be verified by players on their own. Besides, we fully ensure that all the games comply with the requirements of RNG certification and our Curacao gaming license in terms of fairness.

The essential slot feature is combinations of symbols. Various combinations of symbols provide winnings in cash or in-game coins, according to the bet that the player makes. Some combinations trigger bonus rounds where the player can win without betting.

In order for the chance of winning to be equal among all players, a certain Return To Player (RTP) percentage is set for every slot game.

Online casino slot games are emulations of physical slot machines that create a game of chance. Slots usually contain several reels that spin after a push of a button. The reels contain symbols that can fall into combinations and result in a monetary reward.

In contrast to physical slot machines, online slots offer more interactivity and possibility of winning.

The documents can be rejected if the files we receive from you are not clear enough to distinguish the information, if the document has expired or if it is not yours. Additionally, we can reject it if you have made a different account beforehand.

Please note that if your documents do not comply with the laws of Curacao, we will have to request to upload alternative documents or copies.

In order to verify you, we would need a proof of identity, proof of address and proof of deposit from your bank or payment system. For more information on that, go to the Documents section in your Bob Casino account.

You can upload all the necessary documents in your Bob Casino account. Simply go to the Documents section and upload them there. Please note, that the file maximum size is 2MB. Formats such as bmp, pdf, gif, jpeg, jpg, png and tif are accepted.